Smart Scheduling & Dispatch Software for Field Service Businesses

Yes — recurring jobs are a first-class feature in Fieseros. You define a job once (a weekly cleaning, a monthly pest-control visit, an annual AC service contract) and Fieseros automatically creates every future occurrence, assigns the right technician based on your rules, sends the customer an SMS reminder before each visit, and queues the invoice for after the job is marked complete. You can pause, skip, or reschedule any single occurrence without affecting the rest of the schedule. Most service businesses that run maintenance contracts cut their scheduling admin time by 80%+ after switching to Fieseros.

When a new job is created — whether it's an emergency call or a routine appointment — Fieseros looks at every technician and scores them against the job. The score combines four factors: (1) skill match — does the technician have the certifications and trade skills the job requires; (2) geographic proximity — how far is the technician from the customer's location, factoring in current traffic; (3) capacity — how many jobs are already on their plate today and how much time they have left; (4) existing context — have they worked with this customer or asset before. The top three recommended technicians are surfaced to the dispatcher, who assigns with a single click. Smart dispatch reduces travel time by an average of 25% and virtually eliminates 'wrong tech dispatched' callbacks.

Yes. Each technician gets a mobile app — a progressive web app that installs on any phone, iPhone or Android, no app store required. They open the app to see today's job list, each job's full details (customer info, address, scope, notes, prior history), turn-by-turn navigation, and their upcoming schedule for the week. They can mark jobs as started, paused, or complete, capture photos and signatures, and clock in and out — all from their phone. New assignments pushed from the office appear instantly on the technician's app, and they get a push notification so they never miss a dispatch.

Absolutely — emergency dispatch is where Fieseros shines. When a burst-pipe or no-heat call comes in, you open the live map, see every technician's current location and job status, and dispatch the closest qualified tech in seconds. The customer automatically receives an SMS message with the technician's name, photo, and ETA. The technician receives full job details on their phone — including the customer's history, any prior repairs, and notes about the property. Fieseros can also reroute the technician's remaining jobs automatically or surface them for manual reassignment. Most emergency-driven service businesses cut their average response time by 30–50% after switching to Fieseros.

Yes. Fieseros includes live GPS tracking for every technician who is on the clock. You see a single map with all technicians, their current location, and the status of the job they're on. This isn't about surveillance — it's about operational efficiency. When a customer calls asking 'where is my technician?', you have an instant answer. When an emergency comes in, you can see who's closest. When a job runs long, you can proactively reschedule the next appointment. Technicians are explicitly notified that location is tracked while clocked in, and tracking stops when they clock out — privacy is respected outside of working hours.

Yes — both the technician app and parts of the dispatcher interface work offline. Technicians in basements, remote rural areas, or buildings with poor reception can still see their job details, complete checklists, capture photos, collect signatures, and mark jobs complete. Everything is stored locally on the phone and syncs automatically the moment a connection is restored. The dispatcher calendar also continues to function offline, with changes syncing when you reconnect. This is one of the biggest advantages of Fieseros being a progressive web app rather than a traditional cloud-only tool — your business doesn't grind to a halt every time the internet drops.